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The bpf is one of the largest psychotherapy non-profits in Europe. We offer excellent benefits and a supportive, open workplace culture.

Vacancy- Membership and Engagement Officer (Maternity Cover) 

Job purpose: To communicate directly with and engage bpf members, maintain accurate membership details in our CRM, complete general membership administrative tasks, update the members’ area of our website, manage the bpf members’ forum, support with member events, and work with the Director of Marketing, Communications & Engagement to develop the bpf’s overall membership offering/benefits.  

Location: Hybrid: Homeworking and 2 days at 37 Mapesbury Road, 
London NW2 4HJ 

Salary: £35,000 (FTE) £28,000 per annum (4 days per week) 

Accountable to: Director of Membership, Communications & Engagement 

Key colleagues: bpf staff 

Closing Date: 5th August 2024 at 11:59pm

The British Psychotherapy Foundation is in a period of considerable growth and we are looking for an experienced Membership and Engagement Officer to support and develop our membership service. This role will be well-suited to an ambitious self-starter, who has a desire not only to take ownership of our current membership activities but also to refine them. The right candidate will be adept at problem solving, highly organized, diligent (with a respect for confidentiality and GDPR guidelines) and will be committed to delivering excellent customer service to our members at all times. Previous experience of using/developing CRMs is desirable.

The post-holder will play a pivotal role in keeping our members informed of the latest news and member benefits, promptly supporting members with queries, listening to member feedback, as well as maintaining accurate CRM records.  

bpf staff enjoy the flexibility of working in a hybrid format, and we pride ourselves upon taking ownership of our individual responsibilities, supporting one another, respecting boundaries, respecting diversity, taking initiative, and coming up with creative solutions.  

The post-holder will report to the Director of Membership, Communications & Engagement, who will be on hand to offer guidance and support whenever required. This is a fantastic opportunity to make a considerable impact at the bpf and to develop your career with us as we continue our growth. 

Please look at the full job description and person specification here.

If you would like to apply, please download and complete an Application Form, Equal Opportunities Monitoring Form, along with a Cover Letter (of no more than 500 words). Send these (along with your CV) to: [email protected]

Equal Opportunities Monitoring Form

Bpf Application form

Benefits of working with us

Our recruitment process

Our recruitment process is based on fair and open competition and is committed to:

The bpf is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, disability, or age.

The bpf is also committed to compliance with all fair employment practices regarding immigration status.